You have a 10-hour window to make changes to your order. Please contact our support team at help@bigreams.com for assistance.

Refunds for cancelled orders are processed through electronic transfer within 7 working days.

While we strive to prevent such incidents, if you receive a damaged product, please notify our team at help@bigreams.com immediately. Our team will guide you through the necessary procedures, and decisions will be made based on the specific circumstances. Team BIGREAMS reserves the right to make the final decision.

No, we do not accept return requests for customized products. Each customized item is created to meet your unique specifications and is non-returnable.

Yes, we operate in the B2B (business-to-business) sector. Our services cater to businesses, providing tailored solutions to meet their specific needs.