RETURN AND EXCHANGE POLICY

To initiate a return or exchange for a product that does not align with the specified specifications or fails to meet your expectations, kindly submit a request within 7 days of the delivery date. Send an email to help@bigreams.com, including your order number in the subject, images highlighting areas of concern on the fabric, and a brief write-up.

Terms and Conditions:

1. We provide a 7-day money-back guarantee on our products.

2. Returns are not applicable for fabrics measuring below 2 meters. If still desired, the return shipping fee will be the responsibility of the customer.

3. The product must be unwashed, unused, and unstitched.

4. Ensure the return includes the original packaging.

5. Both the return and delivery addresses must match.

6. Customized products are not eligible for returns.

7. If the product is damaged during shipment, return it without incurring any shipping fees.

8. If dissatisfied with the product, feel free to return it to your doorstep. In this case, the return shipping fee is the customer’s responsibility.

9. Size replacements are not accepted.

10. Shipping and Cash on Delivery (COD) charges are non-refundable.

11. The return fees will be equally shared between the customer and the company, with each party responsible for 50% of the shipping cost.

12. Once an item has been exchanged, it is not eligible for further exchanges or returns.

ALTERATION POLICY

At Bigreams, we are committed to delivering bespoke, customizable products tailored to your unique measurements. To ensure clarity, we have outlined our alteration policy below:

  1. Alterations Applicable Only to Your Original Order:
    Alterations are offered exclusively for the product you have ordered. We do not provide alterations for items exchanged or replaced.
  2. Limitations on Alterations:
    While we strive to accommodate all alteration requests, in some cases, it may not be possible to alter certain products due to design, fabric, or structural limitations. If your item cannot be altered to meet the requested measurements, we regret that we cannot provide a replacement or an exchange product.
  3. Alteration Timelines:
    Please submit your alteration request within 14 days of receiving your order. Any requests beyond this period may not be accepted.

 

Perfect Fit Guarantee – Terms & Conditions

At Bigreams, we stand by our Perfect Fit Guarantee. If your custom-made pants do not fit you as promised, we’ll remake or refund them — absolutely free. However, this guarantee is valid only under the following conditions:

  1. Measurement Accuracy Acknowledgment
    While placing the order, you must explicitly agree to the statement:
    “I confirm that all the measurements provided are accurate and represent my best fit.”
    This acceptance confirms that you’ve double-checked your measurements or have taken help from a professional/tailor.

  2. Customer Responsibility
    The accuracy of the fit depends entirely on the measurements you submit.
    If the pants do not fit due to incorrect or estimated measurements provided by you, the guarantee will not apply, and no remake or refund will be issued.

  3. Exclusions from Guarantee

    • Incorrect self-measurements or guesswork

    • Measurements shared without professional help or reference from a best-fitting garment

    • Failure to complete the measurement submission

  4. What Is Covered

    • If the fit issue is due to a mistake on our part in crafting the garment using your submitted measurements, you are fully eligible for a free remake or full refund.

  5. Alteration Policy May Apply

    In cases where minor adjustments are required due to small measurement variations, our alteration support policy may apply instead of a full remake or refund.
    This allows us to help fine-tune the fit without a complete reprocess.