FAQs
Can I change the product after I have placed an order?
You have a 10-hour window to make changes to your order. Please contact our support team at [email protected] for assistance.
When will I receive my refund for a cancelled order?
Refunds for cancelled orders are processed through electronic transfer within 7 working days.
What if I receive a product in damaged condition?
While we strive to prevent such incidents, if you receive a damaged product, please notify our team at [email protected] immediately. Our team will guide you through the necessary procedures, and decisions will be made based on the specific circumstances. Team BIGREAMS reserves the right to make the final decision.
Do you accept returns for customized products?
No, we do not accept return requests for customized products. Each customized item is created to meet your unique specifications and is non-returnable.
Do you work in the B2B business?
Yes, we operate in the B2B (business-to-business) sector. Our services cater to businesses, providing tailored solutions to meet their specific needs.